Who we are and What do we do?
Classic Technologies Ltd was established and incorporated in 2008, as an ICT Solutions and Services Provider.
By the early 2000’s the world of servers, PCs, networking, internet and email were taking off which paved the way to the IT Support services. Today, we are the leading provider of quality IT Support and services for small, medium, large & Corporate businesses and organizations in Uganda
The team at Classic Technologies Ltd is composed of highly talented and fully qualified professionals with over fifteen years of IT experience acquired working with cooperate organizations.
Improve and provide exception IT support services that exceed our clients expectations.
Commitment to the User first, we aim to provide professional, accountable solutions and service to our customers .
We set up a team of experts to discuss and analyse the set of project requirements and come up with best working ideas to a solution and a comprehensive project plan.
Once the plan is agreed upon and approved by a customer, a technical engineer is assigned to come up with mock designs of the solution.
The team goes ahead to implement the solution, both the customer and project team members conducts tests to ensure all work as expected. Once completed, the team comes up with user and technical documentations.
After the project sign off, we continue to offer support to the client as per agreed SLA.
You can't sit around and wait for someone to solve your IT problems, our team responds quickly and solves problems permanently - guaranteed.
Our certified team of technology experts will earn your trust with knowledgeable, professional service.
Get clear answers to your computer and IT support questions. Our team of IT support experts ensure you have a clear understandings of everything that's going on without the use of technical jargon.
We pride ourselves doing a great job-every time. Our 10 year proven track record and exceptional references speak for themselves.
Our job is to stay on top of your IT. We'll anticipate problems before they happen, and prevent downtime whenever possible.
We recognize your time is valuable. Our team will stick to deadlines and budgets every time.We never nickel and dime you for unexpected charges.
Your invoice will be accurate and completely spelled out. All IT management services charges are approved by you, so you'll always know what you're paying for.
Our goal is to help you leverage technology to grow your business faster and move profitable.
Whether you want to set up a new Server or Network Infrastructure, need help connecting and configuring the new hardware devices, or troubleshooting Hardware or software issues, Classic Technologies Ltd offer you a concrete IT solution to meet your needs within a tight budget.
Cyber Security is an area all businesses and individuals should be focusing on.
At Classic Technologies, we understand that not every business has the time, resource or technical ability to keep up with the latest cyber threats using a combination of processes and solutions.
Our range of solutions provide proactive protection of your business covering all the key security aspects. Whether it be Cyber Essentials, Firewall Security at the perimeter, Anti-virus/Endpoint Protection, Email Security and Encryption, we can provide the right advise for your business.
We offer unified threat management firewalls that feature intrusion prevention, content filtering, activity reporting, bandwidth management and virtual private networking. Keep your network clean and protect your endpoints (computers, smartphones, tablets and file servers) against emerging threats and data theft.
Our approach to offering the correct security solutions has always been delivered via thorough research of the leading security vendors and products to ensure clients get the best protection at cost-effective rates.
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Cloud IT Solutions
Is your business growing fast? Do you have multiple locations that need remote access? Eliminate costly IT expenses, and leap into the cloud. It’s flexible, secure, and there’s no up-front costs.
We carefully plan your migration to our cloud environment to minimally affect your operations, which includes a thorough network analysis to ensure you have the proper connectivity to support a cloud environment.
We offer the entire Google workspace and Microsoft 365 Product range, which includes Microsoft, Exchange, SharePoint, Teams and much more.
CCTV & Security Camera Surveillance Systems
Your home, office and business need to be protected. Classic Technologies Ltd installs the best quality security cameras to monitor indoor and outdoor activity and gives you access toview your recordings remotely.
Regardless of scope, we always use the best commercial-grade security equipment,including cameras, lenses, control modules, storage and connectivity. This ensures a sharp visual image, clear audio and availability whenever you need it.
Classic Technologies provides;
Are you still using mediocre or poor internet for your home or business? We can help you to find the best internet service provider in Uganda depending on your location. An in depth consultation will help us advise you on the best way to go.
LAN and WIFI
Who do you entrust to manage your business network? You need a reliable IT Support Company to secure, protect, and manage your IT environment.
The Foundation of your network is of utmost importance. We build your network from the ground up and offer;
Cat5e, Cat6, Cat6a, CAT7 & Fibre Optic Cabling,
24/7/365 Network Monitoring and Remediation ,
Switch, Router and Firewall Configuration and Testing ,
Wireless Network Architecture and Deployment
Network Security Analysis and Hardening
We design and implement solid wireless networks using the range of Cisco, Aruba, Ubiquiti products.
Your Server infrastructure is the key to your business, whether physical or virtual, Our team of certified engineers can monitor, maintain, and support your server infrastructure and ensure your servers are running properly and available consistently.
Once we learn of an issue, we determine if we can resolve it remotely or if an on-site visit is necessary We specialise in Dell & HP on the hardware side and a wide range of Microsoft of Server and workstation Operating systems, Virtualization Planning, Implementation and Management .
Contact us to get reliable server management services that let you grow with confidence
Backup, Disaster Recovery and
Business Continuity Planning
How is your data protected incase a disaster strikes?
You need an effective backup solution to secure your valuable information, and ensure you can quickly recover from any kind of IT disaster. We can architect a proper solution, implement it, and then provide ongoing support.
Whether Local backups to External drives or NAS Devices or Safe and Secure backups to the cloud, we offer;
With a broad range of video conferencing options, our Managed Video Conferencing Services allow you to control performance and functionality, increase productivity, and make the most of your investment. Depending on your requirements, We will Design, provision, maintain and support your conferences anytime, anywhere and provide Continuous and reliable monitoring of your video conferencing systems.
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VOIP Telephony Systems
Voice over IP (VOIP) has become the 21st century Telephony Communication preference for all businesses no matter the size. Selecting the right provider is a crucial decision and affects your IT budgets for years. We will make sure you get the Telephone services you need, with no frills and ensures your technology is installed correctly and on time.
Our team will also help you select the right telephone provider and provide ongoing support as needed.
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We help you to Identify, respond to and recover from events that negatively impact your Business or organisation. Eg, systems failure. If an incident is not managed, it can escalate into an emergency, crisis or disaster. You should limit the potential disruption caused by events in order to return to business as usual, as quickly as possible,
We will identify the Incident, categorise and log it for easy follow-up. Once this is done, we proactively notify you, investigate/diagnose, resolve and amicably close off the ticket
We proactively find problems so they can be fixed, or identify workarounds before future incidents happen.
We categorize, diagnose and Identify the underlying contributing causes of the problem and the best course of action for remediation and create an informed solution or work around where necessary if the problem can’t be easily identified and eliminated.
Once a change request is received by our team, Weather approved by CAB (Change Advisory Board) or not, We will develop a change management plan and document expected outcomes, resources, timelines, testing requirements, and ways to roll back. An appropriate Change manager will be assigned to drive the change implementation and closure. He will communicate whether the change was successful, timely, accurately estimated within budget etc.
Our IT ServiceDesk team will receive your IT service request from the service desk portal or via email or by call and assess it. The team will therefore engage to fulfil the request or escalates it to another Professional. After resolving the request, we consult the customer to make sure they are satisfied before the ticket is closed .