Classic Technologies Ltd

24 x 7 IT ServiceDesk Support

 256 772788000 / 256 702141204

service@ctl.ug

24 x 7 IT ServiceDesk Support

 256 772788000 / 256 702141204

COMPANY

Who we are and What do we do?

About Us

Classic Technologies Ltd was established and incorporated in 2008, as an ICT Solutions and Services Provider. 

By the early 2000’s the world of servers, PCs, networking, internet and email were taking off which paved the way to the IT Support services. Today, we are the leading provider of quality IT Support and services for small, medium, large & Corporate businesses and organizations in Uganda 

The team at Classic Technologies Ltd is composed of highly talented and fully qualified professionals with over fifteen years of IT experience acquired working with cooperate organizations.

Our Mission

Improve and provide exception IT support services that exceed our clients expectations.

Our Core Values

Commitment to the User first, we aim to provide professional, accountable solutions and service to our customers .

What our support services offer depending on SLA:-

Full IT Support Package

  • Uncapped Remote support and helpdesk calls for open tickets.
  • Unlimited break/fix remote and on-site response including replacement serviceable parts and labor at a fixed fee .
  • Full support of Microsoft Windows, Microsoft 365 and Office applications
  • Routine IT health check and advise
  • IT Hardware and system asset register
  • Liaison with all third-party technology providers
  • Backups and business continuity planning
  • Routine security checks and application of patches and antivirus definitions

Pro-active Support

  • Full 24/7 remote monitoring of servers, security and networking infrastructure
  • Remote and onsite Monitoring & Management (RMM) for all workstations and network devices
  • Pro-active support and management
  • Pro-active monitoring to complement existing IT teams
  • A dedicated team of pro-active engineers
  • Pro-active response to security warnings and alerts

Support for IT Managers

  • Full technical site survey and health check of all equipment covered, including documentation
  • Selectable lines of cover, if 1st line is managed internally we can manage 2nd or 3rd line escalation for you
  • Support for specific project work or temporary cover to release IT Manager for project work
Our Approach

1

Discussions, planning and preparations.

We set up a team of experts to discuss and analyse the set of project requirements and come up with best working ideas to a solution and a comprehensive project plan.

2

Design

Once the plan is agreed upon and approved by a customer, a technical engineer is assigned to come up with mock designs of the solution.

3

Implementation, testing and documentation

The team goes ahead to implement the solution, both the customer and project team members conducts tests to ensure all work as expected. Once completed, the team comes up with user and technical documentations.

4

Monitoring and Continual service improvement

After the project sign off, we continue to offer support to the client as per agreed SLA.

Why Choose Classic Technologies Ltd for IT Support ?

We're Fast

You can't sit around and wait for someone to solve your IT problems, our team responds quickly and solves problems permanently - guaranteed.

We're Professional

Our certified team of technology experts will earn your trust with knowledgeable, professional service.

No Tech Talk

Get clear answers to your computer and IT support questions. Our team of IT support experts ensure you have a clear understandings of everything that's going on without the use of technical jargon.

We're Reliable

We pride ourselves doing a great job-every time. Our 10 year proven track record and exceptional references speak for themselves.

We're Proactive

Our job is to stay on top of your IT. We'll anticipate problems before they happen, and prevent downtime whenever possible.

On Time and On Budget

We recognize your time is valuable. Our team will stick to deadlines and budgets every time.We never nickel and dime you for unexpected charges.

We're Cost Effective

Your invoice will be accurate and completely spelled out. All IT management services charges are approved by you, so you'll always know what you're paying for.

We're Your Partner

Our goal is to help you leverage technology to grow your business faster and move profitable.

Let us help to solve your IT issues

Whether you want to set up a new Server or Network Infrastructure, need help connecting and configuring the new hardware devices, or troubleshooting Hardware or software issues, Classic Technologies Ltd offer you a concrete IT solution to meet your needs within a tight budget.

Cyber Security

 

Cyber Security is an area all businesses and individuals should be focusing on.

At Classic Technologies, we understand that not every business has the time, resource or technical ability to keep up with the latest cyber threats using a combination of processes and solutions.

Our range of solutions provide proactive protection of your business covering all the key security aspects. Whether it be Cyber Essentials, Firewall Security at the perimeter, Anti-virus/Endpoint Protection, Email Security and Encryption, we can provide the right advise for your business.

We offer unified threat management firewalls that feature intrusion prevention, content filtering, activity reporting, bandwidth management and virtual private networking. Keep your network clean and protect your endpoints (computers, smartphones, tablets and file servers) against emerging threats and data theft.

Our approach to offering the correct security solutions has always been delivered via thorough research of the leading security vendors and products to ensure clients get the best protection at cost-effective rates. 

Contact us for a discussion

Cloud IT Solutions

Is your business growing fast? Do you have multiple locations that need remote access? Eliminate costly IT expenses, and leap into the cloud. It’s flexible, secure, and there’s no up-front costs.

We carefully plan your migration to our cloud environment to minimally affect your operations, which includes a thorough network analysis to ensure you have the proper connectivity to support a cloud environment.

We offer the entire Google workspace and Microsoft 365 Product range, which includes Microsoft, Exchange, SharePoint, Teams and much more.

 

CCTV & Security Camera Surveillance Systems


Your home, office and business need to be protected. Classic Technologies Ltd installs the best quality security cameras to monitor indoor and outdoor activity and gives you access toview your recordings remotely.

Regardless of scope, we always use the best commercial-grade security equipment,including cameras, lenses, control modules, storage and connectivity. This ensures a sharp visual image, clear audio and availability whenever you need it.

Classic Technologies provides;

  • High-Quality, Professional Cameras
  • Secure NVR and DVR Systems With Ample Storage
  • Professional Planning & Installation
  • Proactive Management & Maintenance

Internet Connectivity

Are you still using mediocre or poor internet for your home or business?  We can help you to find the best  internet service provider in Uganda depending on your location. An in depth consultation will help us advise you on the best way to go.

 

LAN and WIFI

Infrastructure

Who do you entrust to manage your business network? You need a reliable IT Support Company to secure, protect, and manage your IT environment.

The Foundation of your network is of utmost importance. We build your network from the ground up and offer;

  • Cat5e, Cat6, Cat6a, CAT7 & Fibre Optic Cabling,

  •  24/7/365 Network Monitoring and Remediation , 

  • Switch, Router and Firewall Configuration and Testing ,

  • Wireless Network Architecture and Deployment

  • Network Security Analysis and Hardening

We design and implement solid wireless networks using the range of Cisco, Aruba, Ubiquiti products.

Servers and

Workstations

Your Server infrastructure is the key to your business, whether physical or virtual, Our team of certified engineers can monitor, maintain, and support your server infrastructure and ensure your servers are running properly and available consistently.

Once we learn of an issue, we determine if we can resolve it remotely or if an on-site visit is necessary We specialise in Dell & HP on the hardware side and  a wide range of Microsoft of Server and workstation Operating systems, Virtualization Planning, Implementation and Management .

Contact us to get reliable server management services that let you grow with confidence

Backup, Disaster Recovery and

Business Continuity  Planning

 How is your data protected incase a disaster strikes?

You need an effective backup solution to secure your valuable information, and ensure you can quickly recover from any kind of IT disaster. We can architect a proper solution, implement it, and then provide ongoing support.

Whether Local backups to External drives or NAS Devices or Safe and Secure backups to the cloud, we offer;

  • File and Image Level Backup Testing and Verification Solutions
  • Disaster Recovery Planning and Documentation

     

Video Conferencing

Solutions

With a broad range of video conferencing options, our Managed Video Conferencing Services allow you to control performance and functionality, increase productivity, and make the most of your investment. Depending on your requirements, We will Design, provision, maintain and support your conferences anytime, anywhere and provide Continuous and reliable monitoring of your video conferencing systems.

Contact us for a discussion

 

VOIP Telephony Systems

Voice over IP  (VOIP) has become the 21st century Telephony Communication preference for all businesses no matter the size. Selecting the right provider is a crucial decision and affects your IT budgets for years. We will make sure you get the Telephone services you need, with no frills and ensures your technology is installed correctly and on time.

Our team will also help you select the right telephone provider and provide ongoing support as needed.

 

 

Contact us for a discussion

IT Incident Management

We help you to Identify, respond to and recover from events that negatively impact your Business or organisation. Eg, systems failure. If an incident is not managed, it can escalate into an emergency, crisis or disaster. You should limit the potential disruption caused by events in order to return to business as usual, as quickly as possible,
We will identify the Incident, categorise and log it for easy follow-up. Once this is done, we proactively notify you, investigate/diagnose, resolve and amicably close off the ticket

IT Problem Management

We proactively find problems so they can be fixed, or identify workarounds before future incidents happen.

We categorize, diagnose and Identify the underlying contributing causes of the problem and the best course of action for remediation and create an informed solution or work around where necessary if the problem can’t be easily identified and eliminated.

IT Change Request

Once a change request is received by our team, Weather approved by CAB (Change Advisory Board) or not, We will develop a change management plan and document expected outcomes, resources, timelines, testing requirements, and ways to roll back. An appropriate Change manager will be assigned to drive the change implementation and closure. He will communicate whether the change was successful, timely, accurately estimated within budget etc.

IT Service Request

Our IT ServiceDesk team will receive your IT service request from the service desk portal or via email or by call and assess it. The team will therefore engage to fulfil the request or escalates it to another Professional. After resolving the request, we consult the customer to make sure they are satisfied before the ticket is closed .